Calvora

Legal

Refund & Cancellation Policy

Last updated 25 August 2026

A case can be stopped at any point before production, and what we charge depends on the work already done. This policy sets out each stage.

CANCELLATION

Cancellation charges depend on how far the case has progressed:

Before CAD Design
No charge
After CAD Design begins
25% of invoice charged (design cost)
After Milling begins
75% of invoice charged
After Sintering/Finishing
No cancellation — full invoice applies

REFUNDS

  • Wallet top-ups: refundable to source within 7 days if no cases have been deducted.
  • Wallet top-ups after case deduction: refundable for unused balance only.
  • Pay-on-dispatch payments: non-refundable once the unit is delivered and accepted.
  • Disputed cases: resolved via the remake process (see Warranty Policy) — cash refunds are not provided where a remake is offered.

HOW TO REQUEST

Email calvoradental@gmail.com with your case number and reason. We respond within 2 business days.

This policy was last reviewed by our team on 25 August 2026. We recommend consulting a qualified legal professional for advice specific to your situation.